Web Templates & Content Manager:
Q: Can you switch designs at any time?
A: Yes, you can switch templates at any time, that template can be applied to the entire site or an individual page.
Q: Can I design my own site?
A: You can design your own site with custom colors and graphics at any time from within the "Design Mode" of BGCweb 2012
Q: Are there forms that can used on BGCweb 2012?
A: There are a couple of options available when placing a form on a BGCweb 2012 web template. You can use the built-in form builder module allowing you to customize fields and designating "required" areas of the form. The second option is to use the pre-built forms which are drag and drop and easily configured.
Q: Can I copy and paste from other applications like Word?
A: While you can copy & paste content that was previously developed in Microsoft Word it sometimes generates a very bloated amount of HTML code that can in some cases impact performance of your site.
Q: Can we use our own domain name?
A: You can use your own domain name, after sign up with our service you will receive a temporary domain name pending the build out of your site, once completed we can help you point your domain name to our BGCweb 2012 network.
Q: Are there demos available on how best to use BGCweb 2012?
A: BGCweb 2012 now offers a Vimeo channel set to assist you with the many features of our product. On our video channel we have videos featuring tutorials on all of the BGCweb tools.
Q: How long does the set up process take after we sign up?
A: We require 3 business days to fully configure all the features of BGCweb 2012.
Q: Can we create directories for Special Events?
A: We can create directories for your fundraisers, so for instance if you would like "www.yourdomain.org/fundraiser" we can accommodate that via our support team.
Q: Can we build a Newsletter in BGCweb 2012?
A: BGCweb 2012 has a very robust Newsletter builder where you can build a complete newsletter and then import your mailing list to broadcast.
Q: Can we create our own BLOG?
A: BLOGS are easily created and maintained in BGCweb 2012.
Q: Can have an Intranet for our Board Members?
A: Intranets are built just like any other web page in BGCweb 2012 but to make it an Intranet or Protected Area you would just need to assign a channel to that/those pages. We provide a demo on that procedure.
Q: When we build a mobile app using BGCweb 2012 do we have know any programming?
A: No, it's all based on a Content Management System very much like the web templates themselves. You just add your content and choose a design. We do the rest.
Q: How do we find our mobile app?
A: We submit your mobile app to both the Apple App Store and Google's Android Marketplace, after they have been submitted you can then search either of those areas for your club name and it will display a download and install link for the app.
Q: Can smartphone users donate to our club from our mobile app?
A: Yes, we include your own donation link within the app itself, once the donor completes the secure form with their credit card information it gets submitted to you via your SecureOnline Giving control panel.
Q: What is "Push Notification"? and how does it work?
A: Push technology is part of a native mobile application, in other words, there is a component within the mobile app programming that allows you to reach out with a text message to the users who have installed your club's mobile application. So in a case where you had an upcoming fund raiser and wanted to make an announcement to your community(assuming they have installed the app) you would just create a "new push message" and send it....It then shows up on the mobile device. Keep in mind that Apple push can show up on the phone immediately despite the user having the open or closed while Android handles it differently by delivering the message in a range of several hours and the user must have the app open to receive it.
Q: Can a user find our club using the phone?
A: Yes, you can input your clubs location, or multiple locations and our system will convert it GPS coordinates. Once a user clicks the "Find Us" button on the app they will be presented with a "Directions" option which will calculate their current GPS position and direct them from there.
Q: Will our app work on the iPad's?
A: Yes your app will work on iPhones, iTouch and iPad's
Q: How do we update our events and news items on the mobile app?
A: Each BGCweb 2012 customer has a public web site in addition to the mobile app. In that web site there are two links, news & events. You will have the ability to add news items and current and upcoming events to each of these pages. Once you add to these pages the mobile app will sync up and refresh it's "News" and it's "Events" tabs automatically. So the next time the user opens the app on an Apple or Android device it shows your latest & greatest updates.
Q: Can we add our own videos to the mobile app?
A: In your Mobile Control Panel you can add YouTube URLs that contain your very own videos.
Q: Are we limited to how many donations or events with BGCweb 2012?
A: There is no limit to the amount of Donation, Registrations, Events or Sale Items you have going at one time, we in fact encourage as many marketing efforts as you can manage. Keep in mind that our system is based on "Microsites" which means that each Event or Auction can carry it's own marketing message and associated graphics or documents completely independent of any Registration or Donation campaign.
Q: Can we link to Social Networks from within our Donation microsite?
A: Yes, we automatically link Facebook and Twitter to each microsite home page, you do not have to have your own Facebook or Twitter account it just give the user the option to "like" your fund raiser and spread the word.
Q: Can we take credit card information on our Donation site?
A: Yes, we do support "Secure Credit Card" transactions from within the microsites, we offer several options beginning with a FREE option and scales up to real-time merchant accounts. For further details please contact our sales team at 1.866.302.3773
Q: Can we design our own graphics for our fund raising sites?
A: Of course, each Donation, Event, Registration or Auction microsite can designed from within our design center, backgrounds and layouts can be changed and modified, header panel graphics can be added and animated at any time. You can also choose to use our supplied graphics if you wish.
Q: Can we set up a store?
A: Yes you can set-up your very own store to sell any club merchandise from T-Shirts to Baseball Caps, each item can have it's own graphic and can be added to a virtual shopping cart. Upon checkout the user can enter credit card information to complete the transaction.
Q: Can I use this our Golf Outing?
A: Perfect for Golf Outings, sell tickets to after outing dinners, sponsorship's, tee signs etc....
Q: We have a "Basketball Registration" we run each year, is there a way to have a "registration site" that does not require a fee?
A: Yes, under our "Registration" fund raising area we offer the option of "non-paid" event, so for a sports scenario this would be a great solution.
Q: Do you offer the ability to create an on-line auction?
A: In SecureOnline Giving you can create your very own online auctions, add items, set minimum bids, add starting bids, configure start and closing times and winner notifications.
Q: Does SecureOnline Giving create a database of our registered users and or those that bought items from us in past fund raisers?
A: Yes, in your control panel you have access what call the "message center", in this area you can send an email message to any group of users associated with any particular event or all users. In addition you can also navigate down to a past/inactive event and view the users who participated and download them in an Excel format to create an additional user database on your own.
Q: Does SecureOnline Giving cost extra?
A: No, SecureOnline Giving is the "Fundraising" component of BGCweb 2012 and is available to any of those customers?
Q: Can we purchase SecureOnline Giving separately?
A: Please contact our sales team for further information
Q: How many email boxes are allowed to create?
A; You can create an unlimited amount of email accounts on BGCweb 2012, there is also no limit on storage or archiving of email messages.
Q: Do you offer SPAM/Anti Virus controls?
A: We do offer every BGCweb 2012 customer Microsoft's ForeFront Hosted Email for Business product a very robust cloud based application which features Multi-engine, heuristics-enabled anti-virus and multi-layered antispam helps eliminate threats before they reach your inbox. The architecture also Helps ensure that no email is lost or bounced in the network by automatically queuing email for up to five days in case our servers are unavailable due to hardware or network outage.
Q: Can we use our mobile phones to access our email?
A: Mobile email access is available as part of BGCweb 2012 email product.
Q: Is there an Email Blast feature included?
A: Club's can use BGCweb’s mailing list feature to send mass email to board members, volunteers or donors regarding special promotions, club updates, or news & events. Manage opt-in email lists and distribute email communications to large groups of people quickly and easily. Automatic detection and removal of bounced emails ensures greater efficiency in mailing list maintenance.
Q: Our Club would like to use a web based Calendar to share upcoming appointments, do you offer that feature?
A: Yes, our messaging based calendaring feature allows users to choose their default calendar view, show task start dates and due dates, specify working hours, and view the 7-day weather forecast. Plus, the "free-busy" scheduler and appointment invites with availability checking make it easy to find time to collaborate with business and personal contacts.